What is your refund policy?

Company Refund Policy

We know you're going to enjoy our products, but just in case you're not happy with an item, we've made returns and exchanges easy. If you are not completely satisfied, you may return any items for an exchange within 14 days of receipt of purchase as long as the item is in new condition* (special order items are excluded). Please follow the simple instructions below to make your return easy and hassle-free. Please phone or email us directly to begin the process on keankart@xtra.co.nz or 0800 435 278 (NZ Only). Alternatively call 09 480-0230.

In order for goods to be exchanged they must arrive back to us in the condition that they left, if possible they should be sent in the same packaging that they arrived in. The return shipping must be paid for in full by the customer prior to sending the goods back to the return address. If the customer is exchanging the item for another item, this will not qualify for free shipping and the customer will also be required to pay this cost.

All return shipping charges must be prepaid. We cannot accept Cash On Delivery (C.O.D.). shipments.

If you are not exchanging the item you will be issued a store credit to the value of the product/s being returned and will be allowed to use this at any time in the future. This credit can be used in person at our store, or via our online shop.Any returns received after the 14 days will not be accepted and the item will be shipped back at the customers expense. Used, soiled, damaged or altered goods cannot be returned and will not have a credit issued upon them.

Note*: When ordering "electronics" it is essential that you are certain that the item you are ordering is the item required to resolve your issue. Orders will not be accepted for return or credit where your diagnosis is incorrect in rectifying the matter. Golf Karts (NZ) lTD is available on line or by phone to discuss the issues prior purchase to assist in a correct item purchase.

Ship the return package(s) to:

Golf Karts NZ Ltd
85 Seacliffe Ave
Narrow Neck
New Zealand

You will be advised via e-mail or phone and your order status will be updated when we receive your package(s) back into our warehouse.

Ekart is Proudly 100% New Zealand Owned and Operated. New Zealand Owned